My payment failed — what now?
What this solves: Recovering from a failed charge without losing access.
Quick answer: A failed payment is usually an expired or declined card. Update your card in billing settings and we'll retry the charge automatically.
Steps:
- Open Settings, then Billing.
- Update your card details.
- We retry automatically — you'll get a confirmation when it clears.
- If it still fails, contact your bank or reach out to support.
Still stuck? Send us this: Your account email (never send full card numbers).