What to send us when something looks wrong

What this solves: Turns a vague ticket into one we can solve on the first reply.

Quick answer: Email support@collegeproduce.com and include the items below — we’ll usually solve it in one message.

Include:

1. Your workspace name (find it in Settings → Team Management) and account email.
2. What you expected vs. what happened (one line each).
3. A screenshot of the ExhibitPro screen where it went wrong.
4. For label output issues: the file(s) you were processing and which template you used.
5. For phone-capture issues: the pairing timestamp and phone browser.

Still stuck? Send us this: Reply to this article or email support with the items above.